Shipping policy
Shipping Policy
At YOMECOO, we value your trust and strive to provide a smooth and reliable shopping experience. Every lighting product is carefully prepared and securely packaged before shipment. Below you will find information about our shipping methods, processing times, delivery estimates, and shipping coverage.
Delivery Method and Cost
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Shipping Method: Standard Shipping
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Shipping Coverage: United States
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Shipping Cost: Free on all orders
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Currency: All prices and transactions are processed in United States Dollars (USD $).
Order Processing Time
Orders are typically processed within 1–3 business days after they are placed. Orders are prepared and packed during our regular business hours, Monday through Friday, 9:00 AM–5:00 PM EST, excluding weekends and applicable holidays.
Transit Time
Once your order has been shipped, delivery typically takes approximately 4–7 business days, depending on the destination and carrier.
Total Estimated Delivery Time
The estimated total delivery time is approximately 5–10 business days from the date your order is placed.
Please note that delivery estimates are not guaranteed and may vary depending on the destination, carrier, weather, holidays, and other circumstances outside our control.
Order Cut-Off Time
Orders placed after 3:00 PM EST (GMT-05:00) will generally begin processing on the next business day.
Orders placed on weekends or holidays will begin processing on the next available business day.
Delivery Area
YOMECOO currently ships to addresses within the United States.
Please make sure that your shipping address is complete and accurate when placing your order. Incorrect or incomplete shipping information may result in delivery delays.
Packaging
We take care when preparing your lighting fixture for shipment. Products are securely packaged with protective materials designed to help reduce the risk of damage during transportation.
Larger lighting fixtures, including some chandeliers, may be shipped in multiple packages. When this occurs, packages may arrive separately and may not be delivered on the same day.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with available tracking information.
Please allow up to 48 hours for tracking information to become active or update after your order has been dispatched.
Receiving Your Order
We recommend inspecting your package and its contents as soon as possible after delivery.
Please retain the original packaging until you have confirmed that your order and all components have arrived safely and are in good condition.
If your order arrives damaged or an item is missing, please contact our customer support team as soon as possible. When contacting us about shipping damage, please provide clear photos of:
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The damaged product
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The original shipping box and packaging
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The shipping label
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Any visible damage to the package
Delivery Delays
Estimated delivery times may be affected by circumstances outside of YOMECOO's control, including:
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Severe weather
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Carrier delays
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Holidays
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High shipping volumes
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Incorrect or incomplete shipping information
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Other transportation or logistical issues
While we work to provide a reliable shipping experience, delivery dates are estimates and cannot always be guaranteed.
Incorrect Shipping Information
Please carefully review your shipping address before completing your purchase.
YOMECOO is not responsible for delays, failed deliveries, or additional shipping costs resulting from an incorrect or incomplete shipping address provided by the customer.
If you notice an error in your shipping information after placing an order, please contact us as soon as possible. We will do our best to assist, but changes cannot be guaranteed once an order has entered processing or been shipped.
Contact Us
If you have questions about shipping, order processing, tracking, or delivery, please contact our customer support team.
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Store Name: YOMECOO
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Address: 225 W Walnut St, Goldsboro, NC 27530, United States
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Phone: +1 (919) 735-1191
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Email: support@yomecoo.com
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Business Hours: Monday–Friday: 9:00 AM–5:00 PM EST
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Saturday–Sunday: Closed
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Time Zone: EST (GMT-5:00)
We appreciate your business and thank you for choosing YOMECOO.