Refund Policy

At YOMECOO, we value your trust and strive to provide a smooth and reliable shopping experience. If your order does not meet your expectations, this Return & Refund Policy explains how returns, refunds, cancellations, and damaged or incorrect orders are handled.

Return Timeframe

You may request a return within 30 days from the date your order is delivered. Return requests submitted after this period may not be eligible for approval.

Return Eligibility

To qualify for a return:

• The item must be unused, uninstalled, and in its original condition.

• The item must be returned in its original packaging, including protective inserts and foam where applicable.

• All original parts, hardware, chains, mounting plates, installation components, and instructions must be included.

• You must provide valid proof of purchase, such as an order confirmation or receipt.

Items that do not meet these requirements may not be eligible for return.

Items Not Eligible for Return

We cannot accept returns for:

• Fixtures that have been wired, mounted, or installed.

• Items that have been altered, damaged, or misused after delivery.

• Items returned without their original packaging, parts, or hardware.

• Light bulbs where the sealed packaging has been opened.

• Made-to-order or customized fixtures.

• Items returned after the 30-day return period.

Return Shipping Costs

• Change-of-Mind Returns: The customer is responsible for return shipping costs.

• Incorrect or Damaged Orders: If YOMECOO sends the wrong item or the product arrives damaged, we will cover reasonable return shipping expenses.

Return Fees

Approved returns must be sent by mail according to the return instructions provided by our customer support team.

• Restocking Fee: None

• Handling Fee: None

No additional restocking or handling fees will be deducted from approved refunds.

Return Procedure

To request a return:

1. Contact our customer support team with your order number and the reason for your return.

2. Wait for return authorization and follow the return instructions provided by our support team.

3. Securely pack the item using its original packaging and protective materials.

4. Include all original parts, hardware, and documentation.

5. Attach the provided return label, if applicable, and ship the package according to the instructions provided.

Unauthorized or improperly packaged returns may not be accepted.

Exchanges

YOMECOO does not currently offer direct exchanges.

If you would like a different fixture, size, or finish, please return the original item for a refund and place a new order after your return has been approved.

Refund Processing

Once your returned item has been received and inspected:

• Approved refunds are generally processed within 7 business days.

• Refunds are issued to the original payment method used at checkout.

• A confirmation email will be sent after your refund has been processed.

Please allow additional time for your bank or payment provider to make the refunded amount available in your account.

If you have not received your refund after the applicable processing period, please contact our customer support team.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives and keep the original packaging until you have confirmed that the product and all components are in good condition.

If you receive an item that is damaged, defective, or incorrect, please contact YOMECOO within 30 days of delivery.

To help us review the issue, please provide:

• Your order number

• Clear photos of the item

• Photos of the original packaging

• A photo of the shipping label

• A brief description of the issue

After reviewing your request, we will work with you toward an appropriate resolution, which may include a replacement part, replacement fixture, or refund, depending on the circumstances.

Order Cancellation Policy

Orders may be canceled before 3:00 PM EST (GMT-5:00) on the same business day they are placed.

Once an order has entered processing or has been shipped, cancellation may no longer be possible. In such cases, the order must follow the return process outlined in this policy.

To request a cancellation, please contact our customer support team as soon as possible after placing your order.

Contact Us

If you have questions about returns, refunds, cancellations, damaged products, or incorrect orders, please contact our customer support team.

• Store Name: YOMECOO

• Phone: +1 (919) 735-1191

• Email: support@yomecoo.com

• Address: 225 W Walnut St, Goldsboro, NC 27530, United States

• Business Hours: Monday–Friday: 9:00 AM–5:00 PM EST

• Saturday–Sunday: Closed

• Time Zone: EST (GMT-5:00)

We appreciate your business and thank you for choosing YOMECOO.